Summary:
«The pandemic drove many patients and physicians to adopt telehealth as a safe and convenient way to access care at a time when many physical offices were closed and patients were afraid to travel. But according to the survey, customer service declined along with the uptick in usage»
Article written by Todd Shryock
01|10|2021
Source:
Medical Economics
https://www.medicaleconomics.com/view/telehealth-usage-surges-but-satisfaction-declines