Summary:
«Spurred by increased competition and rising consumer expectations, health care providers now more than ever must prioritize the patient experience—especially online, John Glaser, executive in residence at Harvard Medical School and lecturer at the University of Pennsylvania’s Wharton School, writes for the Harvard Business Review.»
Article written by Advisory Board
15|11|2021
Source:
Advisory Board
https://www.advisory.com/daily-briefing/2021/11/15/patient-experience