«While the term “healthcare consumerism” has been used since the 1930s, today the term refers to the importance of creating a more patient or consumer-centered experience. Patients want a more integrated, seamless healthcare experience that focuses on their particular needs. Artificial intelligence (A.I.), big tech, and big data give patients more transparency, more choice, and more flexibility across the healthcare ecosystem, which helps to facilitate a more positive healthcare experience.»
Article written by Rick Amato. Photo by Business Wire.